Service Policies 2017-02-15T17:07:00+00:00

Our Service Policies

We are honored that you have chosen Taylor Maid Cleaning Services as your house cleaning provider. Our service policies are as follows. Should you have any questions or concerns, please call our office at (469) 617-3600. We look forward to a long and happy business relationship with you!

Please Note: The following policies are not a contract for services. We prefer to generate customer loyalty by relying on the quality and value of our services to you as opposed to a signed “contract”. You are under no obligation for a specified number of visits or to continue future services and may cancel at any time.

Deep Cleaning Appointments require double the time of a standard cleaning appointment on average. This time and space is reserved on our calendar in advance. Therefore, a Deep Cleaning which is canceled with less than 3 business days notice is subject to a $100.00 cancellation fee since it is highly unlikely that we will be able to fill that amount of time on our schedules in less than 3 days time. Again, if you have a true emergency, please call and discuss it with our office manager. We will be happy to work with you and waive the fee (at our discretion) if you are rescheduling the appointment.

Payment: Payment is due at time of service. We accept cash, check, or money order. Please contact one of our office staff for further information if you would care to use PayPal for credit card transactions. We charge a $35.00 service fee for any check returned NSF or Account Closed.

Pets: If your pets are sociable, we do not mind them roaming the house-we love pets! However, for the protection of your pets and our staff, we request that any pet which may become nervous or aggressive during our visits be either kenneled, restrained to a room in which we will not be cleaning, or kept outside in a fenced area that our staff will not have to cross.

Special Service Requests: Services such as vacuuming window treatments, cleaning a guest bedroom, etc. can usually be performed along with your regular cleaning. There may or may not be a small fee depending on the task involved, so please leave a note regarding the request on the kitchen counter. If there is an additional fee, we will simply add it to the amount of your next cleaning and communicate it to you prior to that visit. Tasks requiring more than 15 additional minutes need to be scheduled through the office by calling (469) 617-3600.

Equipment / Cleaning Products: Taylor Maid will provide all necessary equipment and cleaning supplies. If you prefer a product that we do not stock, you are welcome to leave it on the kitchen counter and we will be happy to use that product. A waiver of responsibility on the part of Taylor Maid Cleaning Services must accompany these products.

Schedule Changes / Cancellation Fees: We understand there may be times when you have a change of plans. We request a forty-eight (48) hour notice to reschedule or cancel so that another customer may fill your appointment time. If 48 hrs notice is not given, we reserve the right to charge an $80.00 cancellation fee so that we may compensate for the loss of the appointment. If we send a cleaning team to your home and no notice was given, we charge an $80 lock out fee to compensate the cleaning team for their travel time and their loss of work hours in your home. In the event a forty-eight hour (48) notice cannot be given due to emergency situations, please call as soon as possible – we generally allow 2 gratis reschedules per year for emergency situations to customers whom are currently on a recurring schedule! 

Keys: Taylor Maid maintains a key safe in our office. Keys filed with Taylor Maid are coded via computer system. Names and addresses are never attached to the key. In the event our staff arrives for a regularly scheduled appointment and there is no means of entry to your home, a lock out fee of $80.00 will be charged to your account. Please communicate with our office regarding your preferred entry method.

Breakage Policy: Our staff members take the utmost care in cleaning and have been specially trained to treat the surfaces in your home. However, accidents do occasionally occur. If an item is damaged, a note will be left to inform you of the occurrence and our office manager will call you to make arrangements for repair, replacement or compensation for the article.

Issues/concerns about the service provided: Taylor Maid is committed to providing you the highest quality of service achievable at the most reasonable price. Our Field Supervisors inspect homes on a routine basis to ensure that the quality of your initial cleaning is being maintained. If you have any concerns or questions, please phone our office immediately. If necessary, we will return within two business days to correct any oversight.

Preparing for your cleaning visit: We provide professional “cleaning” services as opposed to “housekeeping” services. Taking a few minutes to accomplish these simple steps will help ensure that your home receives the most thorough cleaning possible!

  • Pick up clothes, toys etc. from floors and surfaces to be cleaned
  • Place clean linens on the end of any bed(s) you wish stripped and changed. If no clean linens are laid out, the bed will be made up with the existing
    linens.
  • Unload/Load dishwasher as needed. (We do not wash dishes)
  • Secure pets if necessary.
  • Place payment and any notes to our staff communicating any special needs or feedback for today’s visit on the kitchen counter
  • Please Note: Taylor Maid staff cannot remove or clean up animal or human excrement, blood, rodent droppings or other bio-hazardous waste due
    to insurance and sanitation restrictions.

Exclusivity of Services:
A) Taylor Maid Cleaning Services goes to considerable expense to recruit, screen, hire and train its staff members. In consideration of this expense and due to liability concerns, Taylor Maid staff members are not permitted to provide services to Taylor Maid clients without the express written consent of Taylor Maid Cleaning Services owners. (Including but not limited to: babysitting, dog walking, house sitting, organizational services, cleaning services etc.)

B) In the event a customer cancels service with Taylor Maid, said customer agrees not to hire, contract with, or otherwise employ any person associated, formerly associated, employed, or formerly employed with Taylor Maid Cleaning Services. Customer hereby agrees to pay a finder’s fee of $2500.00 for any staff member (current or former) that the customer wishes to employ, contract with, or enter into any other type of agreement with for violation of this
agreement.

C) By using our services the customer signifies agreement with the above stated policies. 

We look forward to a long and mutually beneficial relationship…Thank you for the opportunity to serve your house cleaning needs!